Pricing Policy
VAT - Please note that as we're based in the UK, our site shows all prices inclusive of VAT. Customers from countries where VAT is not applicable will not be charged VAT at the time of their order unless the order is being sent to a UK or EU address.
Customs
When ordering goods from Flanimals.com for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Flanimals.com you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
Privacy Policy
We guarantee that every online purchase you make from our store is a secure transaction.
What information we hold about you
If you have bought something from us we will have your email address, phone number, address and credit card details. If you choose to deliver items to a third-party (such as a friend) we will have their name and address. Information is only used to help us deliver the parcels and contact you with any future offers.
We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may offer you a reward for purchases or make an offer we think you might like based on your order history. We also collect information of a general nature about how many 'hits' our website gets. And we monitor the site traffic patterns; this tells us which areas of the site are being visited more than others. It also helps us build a more useful site in subsequent re-designs. We don't track individual users pathways through the site. Our site also uses 'cookies'.
Cookies
Cookies are small amounts of data sent to your web browser by a web server.
They cannot harm your machine in any way as they are small text files with simple information in them. You can see them as small text files inside your 'Temporary Internet Files' folder in Windows. Our cookies keep track of the items in your shopping basket and act as place markers when you move around the site. We also use software to track general browsing behaviour on our website. This means that we can build up a picture of the most popular areas and paths through the site and any problem areas, though we don't use it on a personal level to track individuals and their behaviour.
You may experience problems with our site when you try to buy items. These are usually to do with how you have set up your security settings in your web browser.
If you have set your Security Settings in Internet Explorer to 'high' you have disabled cookies. Our site uses cookies to provide some features such as the Shopping Cart. To use the site you will need to set the security level for the internet to Medium (under Tools/Internet Options). This is for "Safe browsing but still functional". Alternatively you can add flanimals.com to your list of trusted sites. Should you wish to turn off cookies in your browser, your browser's help menu should tell you how to do this, but this will, of course, affect some of the features of our site and therefore your shopping experience.
What we do with your information
In addition to processing your order, we also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may offer you a reward for purchases or make an offer we think you might like based on your order history.
If you don't want to receive these offers, or our occasional newsletter, simply send your email address to: unsubscribe_flanimals@flanimals.com
Who else sees your information
We may have to disclose some of your information to service suppliers to help complete your order. These parties include Royal Mail, Parcel Line, FedEx and TNT. By using our web site you consent to us using the personal information you have given White Snapper Ltd and our trusted partners, as outlined in this Privacy Policy. If you are worried about anything to do with our site, please phone us on 020 8977 6911 and we'll be glad to talk through any issues with you.
Returns/Guarantees Policy
Our returns policy is simple! If for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or is unsuitable, you must return it to us unused and in its original condition within 30 days for a prompt replacement, exchange or refund.
Returns
How do I return an item? Simply call us on 020 8977 6911 or email returns@flanimals.com and one of our support team will issue you with a Returns Authorisation Code that will enable us to process your return quickly and efficiently. You must obtain a Returns Authorisation Code before sending anything back to us or we will not be able to process your return.
To give you a few pointers on how we manage our returns, here are some simple and easy to follow guidelines:
Faulty or defective items: If you return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. You are responsible for any other service provided to you in connection with your purchase, e.g. gift wrapping. The item(s) must be returned within 30 days of purchase.
Goods returned to us because they are unsuitable must be unused and in perfect, re-saleable condition (including product packaging, instructions, etc), otherwise we will not be able to refund you. You are responsible for any other service provided to you in connection with your purchase, e.g. gift wrapping and delivery charge. The item(s) must be returned within 30 days of purchase. When first trying out your item, please do so somewhere clean and safe - we can't replace muddy, scratched, torn or grass-stained items.
Returning a gift: We are happy to exchange faulty or defective products that have been sent as a gift. If a refund is required however, please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser.
Items lost in transit: We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery.
Refunds, replacement and exchanges: Refunds For items that are defective or faulty and sent back to White Snapper Ltd within 30 days, a refund, replacement or exchange will be processed within 10 working days of receipt of the returned item(s) by White Snapper Ltd. A refund will be made in the same form of payment that was used to make the initial purchase. Please note that item(s) that are returned to us that are not due to our error will have the return shipping costs deducted from the refund.
Please note, in all instances White Snapper Ltd shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.
Complaints Procedure
White Snapper Ltd takes its relationships with customers very seriously, and we expend a great deal of effort ensuring that we keep you happy. We aim to reply to emails within two working day of receipt. If email is too impersonal, we encourage you to phone us on 020 8977 6911, where our support team will gladly be of assistance. All your feedback is appreciated.
Copyright & Trademarks, Conditions of Website Use
All website design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright ©Ricky Gervais and its affiliates or their content and technology providers.
All Rights Reserved
Any use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or re-publication--without the prior written permission of Ricky Gervais and White Snapper Ltd is strictly prohibited.
Trademarks
Flanimals, Flanimals.com are either trademarks or registered trademarks of White Snapper Ltd or one of its associates or partners . Other product and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners.
Conditions of Website Use
Copyright All Web site design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are White Snapper Ltd and its affiliates or their content and technology providers.
ALL RIGHTS RESERVED. Any use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or re-publication--without the prior written permission of White Snapper Ltd is strictly prohibited.
Governing Law and Contract Formation
The technical steps required to create the contract between you and us are as follows:
- You place the order for your products on the website by pressing the "confirm order" button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the website.
- We will send to you an Order Acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance.
- As your product is shipped from our warehouse we will send you a Despatch Confirmation email.
- Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
Non-acceptance of an order may be a result of one of the following reasons:
- The product(s) you ordered being unavailable from stock
- Our inability to obtain authorisation for your payment
- The identification of a pricing, product or offer description error
- You not meeting the eligibility to order criteria as set out below
Refusal of Transaction
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Disclaimer
TO THE FULLEST EXTENT PERMITTED AT LAW, White Snapper Ltd IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, White Snapper Ltd DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.
Price and availability information is subject to change without notice.
